Privacy Policy — g0111 Bangladesh

1.1 g0111 is committed to protecting the privacy and personal data of everyone who uses our platform. This Privacy Policy applies to all services offered by g0111 through the website g0111.io and any associated mobile-optimised interface.

1.2 We recognise that privacy matters deeply to our players. Our approach to data protection is built on four principles: we collect only what we need, we use it only for stated purposes, we protect it with robust security measures, and we give you meaningful control over your information.

1.3 This policy has been written to be clear, specific, and honest. Where we use technical or legal terms, we explain them in plain English. If you have any questions about anything in this document, please do not hesitate to contact our support team — details are provided in Section 13.

1.4 g0111 operates its platform primarily for adult players (aged 21 and above) located in Bangladesh. This policy is written in English, which is the operating language of the g0111 platform. In the event of any conflict between a translated version of this policy and the English version, the English version shall prevail.

1.5 This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, all of which together govern your use of the g0111 platform.

2.1 g0111 collects personal data in several ways: directly from you when you register an account or contact support; automatically through your use of the platform; and, in limited circumstances, from third-party identity verification or payment processing partners.

2.2 Registration Data. When you create a g0111 account, we collect your full legal name, date of birth, residential address (including city and district, e.g., Dhaka, Chittagong, Sylhet, Khulna), mobile phone number, and email address. This information is required to create and manage your account and to verify your identity.

2.3 Identity Verification (KYC) Data. To comply with our Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may collect copies of government-issued identification documents (such as your National Identity Card, passport, or driving licence), proof of address documentation, and proof of ownership of your payment method (e.g., a screenshot of your bKash or Nagad account showing your registered name).

2.4 Financial Transaction Data. We collect records of all deposits and withdrawals processed through your g0111 account, including transaction amounts in Bangladeshi Taka (৳), transaction reference numbers, timestamps, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full card numbers — only masked identifiers.

2.5 Gameplay and Betting Data. We collect a comprehensive record of all bets placed, casino game sessions, wager amounts, outcomes, bonuses claimed, and wagering activity on your account. This data is necessary to settle bets, calculate balances, detect fraud, and resolve disputes.

2.6 Technical and Device Data. When you access g0111, we automatically collect your IP address, device type and model, operating system and version, browser type and version, screen resolution, session duration, pages visited, and the referring URL. This data is used to deliver a consistent platform experience and for security monitoring.

2.7 Communications Data. If you contact g0111's support team via live chat, email, or WhatsApp, we retain records of those communications — including the content of messages and any attachments you provide — for quality assurance, training, and dispute resolution purposes.

2.8 Responsible Gaming Data. If you use g0111's responsible gaming tools — such as deposit limits, session limits, cooling-off periods, or self-exclusion — we record your preferences and the history of changes to those settings. This data is used solely to enforce your chosen restrictions and is never used for marketing purposes.

3.1 g0111 uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that you would not reasonably expect. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, and administer your g0111 account, including processing logins, managing your balance, and applying your account preferences.
• Identity Verification: To verify your age (21+), identity, and payment method ownership in compliance with our KYC and AML obligations before processing withdrawals or when required by our compliance team.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions on your account.
• Platform Delivery: To provide you with access to sports betting markets, live casino games, slots, fishing games, and all other features of the g0111 platform in a stable, personalised, and high-performance manner.
• Fraud Detection and Security: To monitor account activity for unusual patterns that may indicate fraud, account takeover, bonus abuse, collusion, money laundering, or other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints, and deliver a high standard of 24/7 English-language customer support.
• Responsible Gaming: To enforce the deposit limits, session limits, cooling-off periods, and self-exclusion settings that you apply to your account through g0111's responsible gaming tools.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and the lawful requests of competent authorities — including financial intelligence, taxation, and anti-money laundering requirements.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with g0111, identify technical issues, and develop improvements to the platform's features and user experience.
• Marketing Communications: Where you have given your explicit consent, to send you information about promotions, bonuses, new game releases, and other g0111 offers. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting support.

4.1 g0111 processes your personal data only where a lawful basis exists for doing so. The legal bases upon which we rely are as follows:

• Contract Performance: Processing is necessary to fulfil the contract between you and g0111 — specifically, to operate your account, process your bets and transactions, and deliver the services you have signed up for.
• Legal Obligation: Processing is necessary to comply with legal obligations applicable to g0111, including KYC identity verification, AML transaction monitoring, and the retention of financial records required by applicable law.
• Legitimate Interests: Processing is necessary for g0111's legitimate interests, including fraud prevention, platform security, IT system maintenance, and improving the quality of our services — provided those interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent (for example, sending you marketing communications or placing non-essential cookies on your device), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4.2 Where we rely on legitimate interests as a legal basis for processing, we carry out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You have the right to object to processing carried out on the basis of legitimate interests — please contact [email protected] to do so.

5.1 g0111 does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only in the following limited and necessary circumstances:

• Payment Service Providers: We share transaction data with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to execute deposit and withdrawal requests made by you. These providers are bound by their own privacy policies and applicable financial data protection regulations.
• Identity Verification Partners: We may share your KYC documents with third-party identity verification service providers who assist us in confirming your identity. These partners are contracted to use your data only for verification purposes and are prohibited from using it for any other purpose.
• Game Providers: Certain technical gameplay data (such as game session identifiers and wager amounts) may be shared with our game supply partners — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — to the extent necessary to deliver their games on the g0111 platform and to resolve technical disputes.
• Legal and Regulatory Authorities: We may disclose your personal data to competent governmental or regulatory authorities where we are required to do so by applicable law, court order, or lawful regulatory request — including financial intelligence units and law enforcement agencies investigating financial crime.
• Professional Advisors: We may share data with our legal advisors, auditors, or accountants where necessary for the conduct of their professional services, subject to binding confidentiality obligations.
• Business Transfers: In the event that g0111 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and of any changes to this Privacy Policy that result from it.

6.1 g0111 uses cookies and similar tracking technologies to operate the platform, maintain the security of your session, and understand how players use the site so that we can improve it. This section explains what cookies we use and why.

6.2 What Are Cookies? Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website operator.

6.3 Essential Cookies. These cookies are strictly necessary for the g0111 platform to function. They enable you to log in, maintain a secure session, navigate between pages, and use core features of the platform. The platform cannot function properly without these cookies. No consent is required to use essential cookies, as they are necessary for the delivery of the service you have requested.

6.4 Analytical Cookies. With your consent, g0111 uses analytical cookies to collect aggregated, anonymised data about how visitors use the platform — for example, which pages are visited most frequently, how long sessions last, and which features are used most. This data helps us identify areas for improvement. Analytical cookies do not identify you personally.

6.5 Preference Cookies. These cookies remember your platform preferences — such as your selected language (English), display settings, and whether you have dismissed informational notices. They improve your experience by ensuring you do not need to re-enter your preferences every visit.

6.6 What We Do NOT Use. g0111 does not use third-party advertising cookies, retargeting pixels, social media tracking cookies, or any cross-site tracking technology that follows your activity outside the g0111 platform. We do not share cookie data with advertising networks.

6.7 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent you from using core features of the g0111 platform, including the ability to log in to your account.

7.1 g0111 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

7.2 Encryption. All data transmitted between your device and the g0111 platform is encrypted using 256-bit SSL/TLS encryption. Data stored on our servers is encrypted at rest using industry-standard encryption protocols. Sensitive data such as payment information and identity documents is subject to additional encryption layers.

7.3 Access Controls. Access to personal data held by g0111 is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific role. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.

7.4 Security Monitoring. g0111 operates continuous security monitoring across its platform infrastructure. Our systems are designed to detect and alert on unusual access patterns, potential data breaches, and suspicious account activity in real time. We conduct regular penetration testing and vulnerability assessments.

7.5 Two-Factor Authentication. g0111 offers two-factor authentication (2FA) to all registered players. We strongly encourage you to enable 2FA on your account to provide an additional layer of protection against unauthorised access, even if your password is compromised.

7.6 Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, g0111 will notify affected users without undue delay once the breach has been identified and assessed. Notification will be made via the email address associated with your account.

8.1 g0111 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required or permitted by applicable law. We do not retain personal data for longer than necessary.

8.2 Active Account Data. While your g0111 account remains active, we retain all account, transaction, and gameplay data associated with it. This data is necessary to operate your account, process your bets, manage your balance, resolve disputes, and fulfil our legal obligations.

8.3 Post-Closure Retention. Following the closure of your g0111 account — whether at your request, due to a breach of our Terms & Conditions, or for any other reason — g0111 retains your personal data for a minimum period of five (5) years. This retention period is required to comply with anti-money laundering regulations, tax record-keeping obligations, and to allow for the resolution of any outstanding disputes, chargebacks, or regulatory investigations.

8.4 KYC Documents. Identity verification documents submitted as part of the KYC process are retained for the duration of your account and for the post-closure retention period described in clause 8.3. We do not retain KYC documents beyond what is required by applicable financial regulations.

8.5 Marketing Data. If you have provided consent to receive marketing communications, we retain your contact details for marketing purposes until you withdraw your consent. Upon withdrawal of consent, your data is removed from our active marketing lists within 10 business days, although it may be retained in suppression lists to ensure we honour your opt-out preference.

8.6 At the end of the applicable retention period, personal data is permanently and securely deleted from g0111's systems using industry-standard data destruction methods.

9.1 g0111 respects your rights in relation to your personal data. The following rights are available to you and can be exercised by contacting our support team at [email protected]:

• Right of Access: You have the right to request a copy of all personal data that g0111 holds about you (commonly known as a "Subject Access Request"). We will respond to your request within 30 days of receipt. We may need to verify your identity before processing the request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update most of your account information directly through your g0111 account settings, or by contacting support.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — we may be required to retain your data to comply with legal obligations (see Section 8) or to exercise or defend legal claims. Where erasure is not possible in full, we will explain the specific reasons why.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data, or while we assess an objection you have raised to our processing.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis for processing. You also have an absolute right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have it transferred to another data controller where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

10.1 g0111 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21.

10.2 As part of our registration and KYC processes, we take active steps to verify that all account holders meet our minimum age requirement. Any account found to be held by a person under the age of 21 will be closed immediately, all funds deposited will be returned (less any winnings, which will be voided), and all personal data associated with the account will be deleted as promptly as possible in accordance with our legal obligations.

10.3 If you are a parent or guardian and believe that your child has registered an account with g0111, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and remove the associated data.

11.1 The g0111 platform may contain references to or integrations with third-party services — such as payment gateway interfaces provided by bKash or Nagad, or game content delivered by our game supply partners (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe). When you interact with these third-party services, you do so subject to those third parties' own privacy policies and terms of service.

11.2 g0111 is not responsible for the privacy practices or the content of third-party services accessed through or in connection with our platform. We encourage you to review the privacy policies of any third-party service you interact with.

11.3 Payment providers such as bKash and Nagad are subject to their own regulatory frameworks and privacy obligations as licensed financial service providers in Bangladesh. Their collection and use of your financial data in connection with transactions on g0111 is governed by their own terms and privacy policies.

12.1 g0111 reserves the right to update or amend this Privacy Policy at any time. We will publish the revised policy on this page and update the "Last Updated" date at the top of the document. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered users by posting a prominent notice on the g0111 homepage or by sending a direct notification to the email address or mobile number associated with your account.

12.2 Your continued use of g0111 following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes to this policy, you should cease using g0111 and may request closure of your account.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how g0111 protects your personal information. The most current version of this policy is always available at g0111.io/privacy-policy.

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way g0111 handles your personal data, please contact our support team through the following channels. Contact details are provided as plain text only and must not be treated as clickable links.

• Email: [email protected] — Please use the subject line "Privacy Enquiry" for privacy-related correspondence.
• WhatsApp: +880 1700 000111
• Live Chat: Available 24/7 through your g0111 account dashboard once logged in.

13.2 We aim to respond to all privacy-related enquiries within 5 business days. For formal Subject Access Requests or requests to exercise other data rights, we aim to fulfil your request within 30 calendar days of identity verification.

13.3 g0111 takes all privacy complaints seriously. If you raise a concern with us and you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.